66. Loyalty in insurance: It's not what you say, it's what you do

Episode 66 · May 20th, 2020 · 57 mins 54 secs

About this Episode

Sarah Kocianski and Nigel Walsh are joined by a panel of great guests to take a look at how loyal customers are in the insurance industry and what factors play in when trying to build a loyal client base.

  • Oliver Baxter - Head of Brand & Product at By Miles
  • Krystian Zajac - CEO and Founder of Hiro and Hero Labs
  • Dr Robin Kiera - Founder of DigitalScouting

Insurance should not just be a one off conversation when buying a policy, but how do you encourage your customers to stay with your company and why have customers previously been given loyalty penalties? How important is online engagement in order to retain your customers?

All that and much more on this week's episode of Insurtech Insider!

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This episode of Insurtech Insider was produced by Hanna Samuelson and edited by Alex Woodhouse.